Shipping Information

We currently ship within Australia only.

All orders are carefully packaged to ensure safe delivery.

Please note that fragrances are classified as flammable goods, and shipping is handled in accordance with postal regulations.

Delivery times may vary depending on your location and carrier delays.

At The Fragrance Drawer, we're committed to getting your fragrance decants and samples to you safely and efficiently. Here's everything you need to know about our shipping process.

Processing Time

All orders are carefully hand-decanted to order, a short preparation period is required

Please allow 1-3 business days for order processing before your item ships. During busy periods or sales, processing times may be slightly longer. If any unexpected delay arises, we will notify you via email.

Shipping Methods & Delivery Times

As Per Australia Post Domestic Delivery Estimator shipping times may vary:

Australia Post Standard Shipping: 1-10 business days

Please note that delivery times are estimates and may vary depending on your location and any unforeseen delays with the carrier.

Shipping Information

To ensure your fragrances arrive safely, all orders are shipped via tracked Australia Post Standard Shipping.

As fragrances are classified as Dangerous Goods (flammable liquids), they cannot be transported by air. Because Australia Post Express services often rely on air transport, fragrances are not eligible for Express Post delivery.

Once your order has been dispatched, you'll receive your tracking details via email or SMS so you can follow your parcel every step of the way. Please allow up to 24 hours for your tracking information to appear in the Australia Post system.

🎀Thank you for your understanding, and we can't wait for your new fragrance to arrive!

Free Shipping: Free standard post on all orders over $110 within Australia Only.

Packaging & Safety

We take extreme care in packaging your fragrance decants to ensure they arrive safely:

Each decant is securely sealed and wrapped
Items are cushioned with protective materials
Packages are clearly labeled as fragile
All shipments comply with Australia Post regulations for shipping fragrances

International Shipping

We unfortunately do not offer international shipping at this time.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@thefragrancedrawer.com.au with your order number and photos (if damaged). We'll work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or your order, please don't hesitate to reach out. We're here to help!

Email: support@thefragrancedrawer.com.au
Response time: Within 24-48 hours